Helzberg Hall at Kauffman Center

The Kauffman Center is located at 1601 Broadway Boulevard, Kansas City, MO 64108. The Arts District Garage, attached to the south side of the building, has entrances at 17th Street and Wyandotte Street. Parking requires prepayment or payment of the current posted rate; the garage accepts cards only. The separate Webster Garage is also available at 17th and Wyandotte. Valet service operates during most performances at the south drop-off drive, accessed from Broadway Boulevard.

The KC Streetcar stops at 16th Street and Main Street. Bicycle racks are installed on the south side of the building. Street closures may affect access routes before performances, so plan to arrive with extra time.

Helzberg Hall seats 1,600 guests in a configuration that wraps around the stage, with substantial seating sections located alongside and behind the performers. This design places many audience members close to the musicians. The stage itself projects into the auditorium rather than remaining fully separated by a proscenium, and the layout may vary depending on the specific concert or ensemble performing.

The Upper Grand Tier, located on level seven, does not have elevator access. All other seating levels in the building are served by elevators, though the presence of an elevator on a floor does not guarantee every seat in that section is reachable without stairs.

Accessible and companion seating options, including removable seats and size-inclusive chairs, must be coordinated in advance for your specific performance by contacting the ticket office at 816-994-7222 or accessibility@kauffmancenter.org. The Kansas City Symphony box office at 816-471-0400 also assists with accessible seating requests for Helzberg Hall events. Accessible seating is not available in the Upper Grand Tier sections.

Accessible parking spaces are available near building access points in the garage on a first-come basis. Drop-off options include the north entrance via 16th Street or the south private drive accessed from Broadway. Courtesy wheelchairs are provided for use during arrival, intermission, and departure, but they are not available for full-visit loans and staff do not provide personal attendant services.

Complimentary assistive listening devices are available with an ID deposit at the Gift Shop in Brandmeyer Great Hall. Requests for ASL interpretation, captioning, or audio description services should be made at least two weeks before the performance. Accessible restrooms are located on each level, and family restrooms with infant changing tables are provided; the Mezzanine family restroom includes a universal changing table.

Serenity rooms offer seating, performance monitors, dimmable lighting, and sensory tools for guests who need a quieter environment. Sensory kits are also available by asking staff. Nursing space can be reserved through the ticket office or requested during your visit.

Items such as walkers, strollers, and umbrellas must fit safely under your seat or in your lap. Larger items that do not fit may be stored outside the hall or at the coat check with assistance from staff. Aisles must remain clear at all times for safety.

During Kansas City Symphony performances, drinks and snacks are sold in the public areas before the concert, at intermission, and after the performance. Refreshments are not permitted inside Helzberg Hall itself.

For lost items, contact center security at 816-994-7244. General ticketing and accessibility questions can be directed to the Kauffman Center ticket office at 816-994-7222 or accessibility@kauffmancenter.org. The Kansas City Symphony box office at 816-471-0400 handles inquiries specific to Symphony events in Helzberg Hall.