T-Mobile Center

Oak Street is the designated passenger drop-off side for rideshare, taxis and accessible arrivals. Grand Boulevard closes to traffic for most events, so plan your approach accordingly. If you are driving yourself, advance-purchase parking is available in the Magenta on-site lot when space permits, the Red Lot garage at 1120 Oak Street, and the Yellow Lot at KC Live! garage located at 151 E 13th Street. Parking booking links are tied to individual events, and multiple-show events have separately dated parking options, so confirm your date before purchasing.

Every guest, including children, passes through security screening and bag inspection. Backpacks and bags larger than 12 × 6 × 12 inches are prohibited, and the arena does not enforce a clear-bag requirement. Diaper bags and medical bags are permitted but will be screened. General-admission ticket holders typically line up at the Oak Street entrance, and event-specific lineup times apply. The box office normally opens three hours before showtime, with modified hours possible for events scheduled before noon. To collect will-call tickets, bring a photo ID and the credit card used for purchase.

Accessible seating must be requested when purchasing through official ticketing channels or by emailing ticketoffice@t-mobilecenter.com. Complimentary wheelchair escorts are available at the entrances to help you reach your seat, but staff do not remain with you during the event, lend the wheelchair for the entire show or take it outside the building. Guests who transfer to fixed seats can arrange wheelchair storage by contacting Guest Services. Assistive listening receivers are available at no charge with a valid government-issued ID. If you need sign-language interpretation, submit your request at least 14 days in advance to gstfeedback@t-mobilecenter.com; approval depends on the specific event.

Trained and in-training service animals are welcome, provided they remain leashed or harnessed. An animal-relief area is located on Oak Street; notify Guest Services before exiting to arrange re-entry.

Guest Services desks are located at sections 103 and 205. A sensory room sits next to the Guest Services desk at section 103, and sensory bags are available on a first-come, first-served basis. Family restrooms are positioned at sections 105, 114, 211 and 216, as well as on the event level near elevator A. If you need a private nursing room with an electrical outlet, ask Guest Services at section 103 to arrange access.

Elevators A, B, C and D serve different areas of the arena. Ask staff which route reaches your ticketed level; suite-level access depends on the ticket held.

Outside food and drink are not permitted. Concession stands offer hot dogs, pizza, nachos and other arena fare, all sold on a cashless basis. Debit cards, credit cards and major contactless or mobile payment platforms are accepted throughout the venue. There are no reverse ATMs inside, so plan to use cards or mobile wallets for every purchase.

Seating configurations vary by event. A general-admission ticket has different terms from a reserved seat; use the exact event map rather than assuming a standard floor arrangement. The official box-office page links to the arena's baseline seating chart, but you should review the map specific to your event to understand the layout and locate your section. Most events require a ticket for every person regardless of age, though certain family shows may offer exceptions.

The main arena phone number is 816‑949‑7100. For ticketing questions, call the box office directly at 816‑949‑7000 or email ticketoffice@t-mobilecenter.com. General guest feedback and requests, including sign-language interpretation, go to gstfeedback@t-mobilecenter.com.